Returns and refunds
Since all works of floral arrangement are made for order and enclosed in a hand- crafted, personalized box, we are unable to offer any refund or return of our products.
Due to nature, our luxury roses are just as fragile as their fresh counterparts. Minor cracks on rose petals are inevitable. It’s possible to have rose petals fall off if they aren’t handled with care. However, it rarely happens in transit so please do buy from us with complete confidence.
In the event your order has been damaged during its journey, please email firstname.lastname@example.org to report the issue within 48 hours of receipt. We kindly request that you send digital photograph(s) of the damage to your order, along with your order details (order confirmation number, and contact details), we will evaluate the incident and contact you in 2 business days.
If you have any further questions, please don't hesitate to contact us at
We will try to get back to you within 24 hours (Monday to Friday).